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Transparency helps Medicaid providers serve patients

See how technology can be used to reduce complexity, administrative rework and improper claims denials. 

Near real-time visibility prevents improper claim denials

The technology now exists for states to adopt more efficient payment processes. It can create more transparency and ease the administrative burden on Medicaid providers so they can focus on serving patients.

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Call centers and AI technology

Transform state contact centers into 24/7 problem solvers.

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Key learnings for modernizing your state’s legacy system

Dr. Garry Choy, CMO, discusses the pros and cons of using automation and clinical decision support to meet today’s workforce challenges.

Article

The road to modernization: What’s next for your contact center?

Today’s constituents and stakeholders expect to interact with state agencies quickly, effortlessly and through their preferred communication channel.