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Patient and member engagement insights

Explore ways to motivate patients and members to become owners of their physical health while increasing patient satisfaction.

Latest featured insights

Article

Speed up the claims process with AI

Read about our Claims Automated Rules Engine (CARE).

White paper

Supporting Veteran truckers

Learn how Optum Serve supports Veterans through a whole-health approach to work and life.

Case study

Online scheduling covid 19 vaccinations

Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.

US military entrance processing command

Optum Serve conducts physical and mental examinations for military applicants.

 

 

Latest articles

Article

Speed up the claims process with AI

Read about our Claims Automated Rules Engine (CARE).

Article

Develop your growth strategy

Optum Market Advantage helps you choose your own path forward.

 

 

Latest case studies and testimonials

Case study

Online scheduling covid 19 vaccinations

Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.

Case study

Virtual urgent care scheduling for telehealth

Optum Patient Access and Engagement connects consumers to virtual urgent care through a national telehealth platform.

Case study

Self scheduling boosts access

Learn how ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19.

 

 

Latest e-books

E-book

Remove roadblocks behavioral health

Enhance patient access to mental health services online.

E-book

Provider telehealth use experience survey

Learn the telehealth features and frustrations providers say impact their virtual care experiences.

 

 

Latest guides

Guide

Telephone lifestyle coaching for veterans

Optum Serve can help Veterans achieve health and wellness goals. Promote well-being, prevent illness and reduce the burden of chronic conditions.

Guide

Improve members' health with Optum HouseCalls

Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.

Guide

HouseCalls: Reach members where they are

Help manage members’ health through in-home or virtual assessments.

 

 

Latest on-demand webinars

On-demand webinar

Building a connected care model

People feel the disconnect of a siloed healthcare system. Get insights on how to build more holistic care through connected care models.

On-demand webinar

How the Defensive Health Agency community is digitally transforming

In this webinar, learn about the on-going modernization of the care experience for service members.

 

 

Latest white papers

White paper

Supporting Veteran truckers

Learn how Optum Serve supports Veterans through a whole-health approach to work and life.

White paper

Patient engagement leader

Everest Group recognizes Optum in its 2023 Patient Engagement Platforms PEAK Matrix® Assessment.

White paper

Physician outreach toolkit

Get tools for applying data-driven outreach to develop a successful growth strategy.

 

 

Latest videos

Video

The HouseCalls difference: Kim's story

Kim, a HouseCalls advanced clinician practitioner, believes a good day is when she’s helped someone. Watch the video to see her story.

Video

SDOH solutions: Transforming health care for all

Learn from experts how to transform health care by addressing the social and economic factors that impact health outcomes.

  

 All patient and member engagement insights

Gratitude for heroism

Optum Serve is proud to recognize female Service Members and Veterans.

Optimize member engagement through collaboration

A health plan increased in-home assessment rates for their Medicare Advantage members by working with Optum to increase member engagement.

Improve members' health with Optum HouseCalls

Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.

The HouseCalls difference: Kim's story

Kim, a HouseCalls advanced clinician practitioner, believes a good day is when she’s helped someone. Watch the video to see her story.

HouseCalls: Reach members where they are

Help manage members’ health through in-home or virtual assessments.

Online scheduling covid 19 vaccinations

Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.

Provider telehealth use experience survey

Learn the telehealth features and frustrations providers say impact their virtual care experiences.

Strategies for incremental modernization

States can build on a step-by-step approach to modernization, incrementally transforming the user experience without disruption.

Remove roadblocks behavioral health

Enhance patient access to mental health services online.

US military entrance processing command

Optum Serve conducts physical and mental examinations for military applicants.

The impact of in-home health assessments

Learn about the benefits of HouseCalls assessments with these 5 fast facts.

Closing gaps in pain management

More than half of nursing home residents suffer from chronic pain. Read the white paper to learn how we can make a difference in their lives.

HouseCalls: Fewer ED visits, hospital stays

A Yale Medicine study shows how in-home health assessments can help Medicare Advantage members get the care they need.

Self scheduling boosts access

Learn how ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19.

State M&O innovations: Robotics process automation

Robotics process automation can improve maintenance and operations of state Medicaid systems.

Physician outreach toolkit

Get tools for applying data-driven outreach to develop a successful growth strategy.

Virtual urgent care scheduling for telehealth

Optum Patient Access and Engagement connects consumers to virtual urgent care through a national telehealth platform.

Speed up the claims process with AI

Read about our Claims Automated Rules Engine (CARE).

Building a connected care model

People feel the disconnect of a siloed healthcare system. Get insights on how to build more holistic care through connected care models.

Consumer care preferences survey

Optum surveyed more than 1,200 consumers to understand their experiences when accessing care. Download this e-book to read our findings.

Teaming up with task force movement

Learn how Optum Serve is helping to advance the health and well-being of Veterans and spouses in the trucking and cybersecurity workforce.

Develop your growth strategy

Optum Market Advantage helps you choose your own path forward.

Behavioral health provider digital access survey

Get insights on how patients access and schedule mental health services online in this e-book, based on original research by Optum.

Payer channel scheduling St. Luke's case study

St. Luke’s Health dramatically increased volumes and decreased costly no shows with Optum digital scheduling. Learn how your health system can, too.

Is poor market visibility compromising your growth?

Optum offers an infographic to help hospitals better understand true growth potential and the potential impact of physician outreach.

The Physician Liaison Outreach Playbook

Learn how proactive planning is the key to successful physician-to-physician marketing.

Easier access to mental health services

Learn how Refresh Mental Health used online scheduling to simplify consumer access to mental health care.

Patient engagement leader

Everest Group recognizes Optum in its 2023 Patient Engagement Platforms PEAK Matrix® Assessment.

Telephone lifestyle coaching for veterans

Optum Serve can help Veterans achieve health and wellness goals. Promote well-being, prevent illness and reduce the burden of chronic conditions.

Driven to bring care to those in need

Optum Nevada’s mobile medical clinic helps promote health and break down transportation barriers for patients in Nevada.

Global Nurse Advice Line

We support mission-critical programs for federal health agencies.

HouseCalls: Helping to care for members where they are

As demand for home and community care grows, Optum® HouseCalls can reach your Medicare Advantage members and assess members’ health needs.

Defragment care with in-home assessments

In-home assessments can help to improve mental health and other social determinants for seniors. Read about the HouseCalls approach.

Extending an independent lifestyle for seniors

The Optum differentiator helps communities attract and retain residents.

Reimagining senior care to meet changing demands

Learn about the holistic care that Medicare Advantage Plans can offer your residents. Plans with the Optum Care Model are available.

Supporting Veteran truckers

Learn how Optum Serve supports Veterans through a whole-health approach to work and life.

From transformation to triumph

Read this executive summary about Optum Serve's need to stay competitive amid dynamic trends and customer demands.

The Health Equity Alignment Solution (HEALS)

HEALS is a data analytics solution that highlights where and how inequities occur within a community, state or a health plan’s member population.

Addressing the loneliness epidemic and cognitive decline in seniors

To tackle this problem, payers need to take a holistic approach to delivering connection while addressing seniors’ mental and physical needs.

Star ratings are important to Medicare Plans

Learn how health plans can improve Star ratings through high-touch strategies.

Patient engagement platform check boxes

Learn how a platform that covers the full patient journey, from scheduling care to payment and follow-up, can streamline operations and costs.

Military and Veteran health care journey

Delivering and managing health care at key phases of life for Military Service Members and Veterans.

How the Defensive Health Agency community is digitally transforming

In this webinar, learn about the on-going modernization of the care experience for service members.

SDOH solutions: Transforming health care for all

Learn from experts how to transform health care by addressing the social and economic factors that impact health outcomes.

Market for patient engagement webinar

View the public launch of Optum Patient Access and Engagement on demand.

Rising expectations among health care consumers

Learn about the growing expectations people have for their healthcare experience and how to improve the consumer journey.

Digital scheduling at a rural health system

Learn how a rural health system achieved an ideal patient experience and increased bookings with digital scheduling.

Fighting breast cancer with early detection

Early detection is critical to fighting breast cancer; advances in technology are helping.